Return & Refund Policy

RETURN, EXCHANGE & REFUND POLICY

At Cobbler India, customer satisfaction and product quality are important to us. We take great care in preparing, inspecting, and dispatching every order.

We understand that sometimes a product may not fit as expected, you may change your mind, or there may be an issue with the item received. This Return, Exchange & Refund Policy explains the conditions and process for requesting a return, exchange, replacement, cancellation, or refund.

By placing an order with Cobbler India, you agree to the terms outlined below.

1. 30-DAY RETURN & EXCHANGE POLICY

We offer a 30-day return and exchange window from the date your order is delivered.

You may request a return or exchange if:

  • The product is unused and unworn.

  • The product has not been washed, altered, repaired, or modified.

  • All original tags and labels remain attached.

  • The product is returned in its original packaging.

  • The product is in its original saleable condition.

  • Valid proof of purchase or your Cobbler India order number is provided.

All returned products are subject to inspection before a refund or exchange is approved.

Products showing signs of use, wear, damage, alteration, or improper handling may be rejected.

2. FOOTWEAR CONDITION & FIT RETURNS

For footwear returns or size exchanges, we strongly recommend trying the shoes only on a clean, dry, and preferably carpeted surface.

Returned footwear must not show signs of outdoor use, including:

  • Dirt or marks on the outsole

  • Excessive sole wear

  • Permanent walking creases

  • Scratches caused after delivery

  • Stains

  • Odour

  • Damage resulting from improper use

If the returned footwear does not meet our inspection requirements, Cobbler India reserves the right to reject the return or exchange.

3. SIZE EXCHANGES

If the size you ordered does not fit correctly, you may request an exchange within 30 days of receiving your order, subject to product availability.

The original pair must be returned in unused, unworn, and original condition.

Once the returned product has been received and inspected, we will process the exchange for the requested size, subject to stock availability.

If the requested replacement size is unavailable, our team will contact you regarding the available options.

4. CHANGE-OF-MIND RETURNS

If you change your mind about a product purchased through our online store, you may request a return within 30 days of delivery.

To qualify:

  • The product must remain unused and unworn.

  • All tags, accessories, and packaging must be included.

  • The product must remain in its original saleable condition.

  • Proof of purchase must be provided.

Once the returned product passes inspection, you may choose an eligible exchange or refund.

Original shipping charges, where applicable, are generally non-refundable unless the return is due to an error or verified fault on our part.

5. DAMAGED, FAULTY OR INCORRECT ITEMS

Every order is inspected before dispatch. However, if you receive an item that is damaged, defective, broken, or different from what you ordered, please contact us as soon as possible.

Please email:

info@cobblerindia.com

Include:

  • Your order number

  • A description of the problem

  • Clear photographs of the item

  • Photographs of the packaging where relevant

  • A video showing the issue, where required

For damaged-on-arrival or incorrect items, we recommend notifying us within 14 days of delivery.

Manufacturing faults or broken products may be reported within 30 days of receiving the order.

Our team will review the information provided and may request that the product be returned for physical inspection.

Where the issue is verified as a manufacturing defect, damaged item, or incorrect product supplied by Cobbler India, we will arrange an appropriate replacement, exchange, or refund.

6. RETURN SHIPPING

For eligible returns, Cobbler India may provide a pre-paid return shipping label by email.

Once your return request has been approved, you will receive instructions explaining how and where to return the product.

Please do not send products back without receiving return instructions or authorization from our team.

Where a pre-paid return label is provided:

  1. Pack the product securely in its original packaging.

  2. Print and attach the provided return label.

  3. Hand over the parcel according to the courier or postal instructions provided.

For returns resulting from a verified faulty, damaged, or incorrect item, eligible return shipping costs will be covered by Cobbler India.

7. NON-RETURNABLE OR NON-REFUNDABLE ITEMS

A return, exchange, or refund may be refused in the following circumstances:

  • Products showing signs of use or wear

  • Products that have been altered, repaired, or modified

  • Products damaged because of customer misuse or improper handling

  • Products returned without the required original packaging, tags, or accessories

  • Customized or personalized products, where clearly stated at the time of purchase

  • Gift cards or other non-returnable products

  • Products specifically marked as Final Sale or Non-Returnable

  • Products returned after the applicable return period

Cobbler India reserves the right to inspect all returned products before approving a return, exchange, replacement, or refund.

8. SALE & PROMOTIONAL ITEMS

Products purchased during promotional campaigns or using discount codes may generally be returned or exchanged within the standard return period unless the product has specifically been marked as:

Final Sale, Non-Returnable, or subject to separate promotional conditions.

Any special conditions applicable to a promotion will be communicated at the time of purchase.

9. ORDER CANCELLATIONS

Orders may be cancelled within 24 hours of purchase for a full refund to the original payment method.

To request a cancellation, please contact our customer support team as quickly as possible with your order number.

Once the 24-hour cancellation period has passed or the order has already entered processing or dispatch, cancellation may no longer be possible.

If your order has already been dispatched, you may request a return or exchange after receiving it, subject to the eligibility requirements outlined in this policy.

10. REFUND PROCESSING

Once your returned product reaches us, it will undergo a quality inspection.

After your return has been approved, we will notify you by email.

Eligible refunds will be issued back to the original payment method.

Refunds are generally processed within 5–7 working days after approval.

Please note that banks, card issuers, payment gateways, and financial institutions may require additional processing time before the refunded amount appears in your account.

11. ITEMS NOT RECEIVED

If your order has not been delivered within 14 days from the date of dispatch, please contact our customer support team.

Please provide your order number so that we can investigate the shipment with the relevant courier partner.

You can contact us at:

Email: info@cobblerindia.com
Phone: +91 99198 90600

12. HOW TO REQUEST A RETURN OR EXCHANGE

To request a return or exchange:

Step 1: Submit your order details through the return request section available on our website or contact us at info@cobblerindia.com.

Step 2: Provide your order number, registered email address, the product you wish to return or exchange, and the reason for your request.

Step 3: Our team will review your request and send you return authorization and shipping instructions where applicable.

Step 4: Securely pack the product with its original packaging, tags, accessories, and other items supplied with the order.

Step 5: Return the parcel according to the shipping instructions provided by our customer support team.

Once the item reaches us and passes inspection, we will proceed with the approved exchange, replacement, or refund.

13. RETURN INSPECTION

Receiving a returned parcel does not automatically guarantee approval of a refund or exchange.

All returned products undergo inspection to confirm that they meet the conditions outlined in this policy.

If a returned product is found to have been used, damaged, altered, or returned in a condition that makes it unsuitable for resale, Cobbler India reserves the right to reject the return.

Where appropriate, our customer support team will contact you regarding the outcome of the inspection.

14. CONTACT US

For questions regarding returns, exchanges, refunds, cancellations, damaged products, or order-related issues, please contact:

Cobbler India

Email: info@cobblerindia.com
Phone: +91 99198 90600
Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM

Office Address:
105/650, Fahimabad
Kanpur, Uttar Pradesh – 208001
India

Our team will assist you with the appropriate return, exchange, replacement, or refund process.